Remy Queen Logistics Department ship hair products worldwide every day. Large orders are usually shipped by sea in containers, and the small orders are sent by UPS, FEDEX or DHL. It will take 2 days to deliver to USA/Canada, and 3 days to deliver to Europe for small orders.
All Stock Products can be sent out on the day you pay. For custom orders, the production time is as follows:
Normally: 4 weeks to produce
Rush: 2 weeks to produce with a rush cost of $20 per wig.
Your satisfaction is our top concern. We do our best to fulfill your needs. If you are not satisfied with your purchase for any reason, please contact our customer service immediately
All our merchandise comes with a MONEY BACK GUARANTEE. If you are not satisfied with your purchase, please contact us within 7 days after receiving the merchandise. Upon receiving the merchandise you return we will do a refund or exchange for you.
Please don’t do the following things, or we cannot accept a refund or exchange:
Don’t cut the extra lace
Don’t color the hair, or put any chemicals on the hair
Don’t cut and style the wigs
Don’t wear the wigs
In a word, the merchandise for return has to be in the original condition. Here is the return address:
No 220, Yanansan Road, Qingdao, 266071
Office phone: 0086-532-68628029
Please write "synthetic hair" on the invoice and the value must be within $10 to save customs taxes. We are not responsible for high taxes if the purchasers put high value on the invoice.
Note: Shipping fee is not refundable
Thank you for your cooperation.